Interest and Penalties will be imposed on any balance over 30 days at a rate of 10% Penalty on the over due balance and interest of 10% compounded annually.

Accounts with past due balances greater than 45 days may be subject to municipal lien and/or service termination, depending on the outstanding balance. There will be a $50 fee associated with each action.
 
If an account becomes past due, and is marked for termination, the Authority offers a payment option. The customer will receive a 10 day notice of shut off posted to their service location. Payment terms will consist of 50% of the outstanding balance, due immediately, and the balance in 6 monthly installments while still paying any current charges during that timeframe. Depending on payment history, cash or a cash equivalent may be required. Any request for a service restoration must be made, and paid for, during regular business hours.

To avoid having an account become past due you can sign up for BCW&SA's Direct Debit program.  Click here to learn more!

The Authority accepts Visa/MasterCard and e-check payments over the phone and online. An e-payment for a service termination must be made over phone with a customer service representative to ensure service restoration.
 
Normal business hours for the Authority to reach a customer service representative are Monday through Friday 8:00am to 5:00pm.