Customer Service Service Problems Water Leaks
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If you see water suddenly flowing in the street, in your yard, or in areas not commonly associated with flowing water, please contact BCWSA. We will dispatch someone to check out the cause of the running water and respond accordingly. If it is determined to be a water leak in a water main or service line up to and through the water meter pit, Authority personnel will repair the leak and any damage caused by the leak. In some cases, should the water meter pit be located in the utility strip (between the curb and sidewalk) of a public street, the meter pit may be relocated to your property line (back of the sidewalk). Should the water leak be outside the meter pit, between the meter pit and your residence or business or inside a building, the repair will be the customer's responsibility.
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